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FAQ & Common Issues

Find answers to frequently asked questions and solutions to common issues.

Frequently Asked Questions

Connecting & Troubleshooting

Plans, Billing & Subscriptions

Account, Data & Privacy

Your Mac & Datacenter

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FAQ & Common Issues

Find answers to frequently asked questions and solutions to common issues.

Frequently Asked Questions

Connecting & Troubleshooting

Plans, Billing & Subscriptions

Account, Data & Privacy

Your Mac & Datacenter

Still Need Help?

If you couldn't find an answer to your question, our support team is ready to assist you.

FAQ & Common Issues

Connecting & Troubleshooting

How do I reduce lag and improve responsiveness in DeskIn?

How do I connect to my rented Mac from Linux?

I can't connect to my rented Mac, what should I do?

How can I connect to my rented Mac using SSH?

How do I connect using Tailscale, and where do I find my Mac's IP address?

Safari won't open or keeps crashing on my Mac

How do I change my DeskIn password?

Should I disable my VPN when using my rented Mac?

I can't install an app from the App Store (such as Xcode)

Why isn't my Apple Account verification code (OTP) arriving? I get "This phone number cannot be used at this time" when signing in

My Mac seems slow or unresponsive, how can I improve performance?

Can I install additional software on my rented Mac?

How do I expose a port to the internet (e.g., to host a server or web app)?

Why does my Mac go offline every 49 days?

How do I create a new user account on my rented Mac?

Plans, Billing & Subscriptions

What plans and prices do you offer?

What payment methods do you accept?

How does billing work for my subscription?

Can I change my plan?

How do I cancel my subscription?

How do I reactivate a canceled subscription?

What happens if my Mac fails to renew?

What is your refund policy?

Account, Data & Privacy

Is my data private and secure?

My Mac admin password isn't working (default password)

My Mac admin password isn't working (changed by our system)

My Mac admin password isn't working (you changed it yourself)

Your Mac & Datacenter

What are the specs of the rented Mac?

Where are your servers located?

Can I turn off or shut down my Mac?

Can I add more storage?

Can I connect a USB device to my rented Mac?

What are startup scripts (the Automation page)?

How do I disable SIP (System Integrity Protection)?

What is my Mac's IP address?

What does "full capacity" mean?

What can I use my rented Mac for?

FAQ & Common Issues

Connecting & Troubleshooting

How do I reduce lag and improve responsiveness in DeskIn?

How do I connect to my rented Mac from Linux?

I can't connect to my rented Mac, what should I do?

How can I connect to my rented Mac using SSH?

How do I connect using Tailscale, and where do I find my Mac's IP address?

Safari won't open or keeps crashing on my Mac

How do I change my DeskIn password?

Should I disable my VPN when using my rented Mac?

I can't install an app from the App Store (such as Xcode)

Why isn't my Apple Account verification code (OTP) arriving? I get "This phone number cannot be used at this time" when signing in

My Mac seems slow or unresponsive, how can I improve performance?

Can I install additional software on my rented Mac?

How do I expose a port to the internet (e.g., to host a server or web app)?

Why does my Mac go offline every 49 days?

How do I create a new user account on my rented Mac?

Plans, Billing & Subscriptions

What plans and prices do you offer?

What payment methods do you accept?

How does billing work for my subscription?

Can I change my plan?

How do I cancel my subscription?

How do I reactivate a canceled subscription?

What happens if my Mac fails to renew?

What is your refund policy?

Account, Data & Privacy

Is my data private and secure?

My Mac admin password isn't working (default password)

My Mac admin password isn't working (changed by our system)

My Mac admin password isn't working (you changed it yourself)

Your Mac & Datacenter

What are the specs of the rented Mac?

Where are your servers located?

Can I turn off or shut down my Mac?

Can I add more storage?

Can I connect a USB device to my rented Mac?

What are startup scripts (the Automation page)?